Sales Consultant
As a global company with local offices in Cuenca | Ecuador and all over the world, we would be happy to work together with you to provide the best customer experience for our students, boost our team chemistry, and create #efmemories forever!
The role:
You will play a vital role in promoting and selling our language courses abroad. You will be responsible for establishing and maintaining relationships with potential clients, guiding them through the sales process, and ensuring their satisfaction with our services. Your primary objective will be to meet sales targets while delivering exceptional customer service. The Sales Consultant in Cuenca is the main responsible of selling our programs and for connecting to our customers through the phone, face to face, online and via social media (this is not cold calling).
Responsibilities:
Sales Generation: Actively identify and pursue sales opportunities by contacting potential clientsinterested in language courses abroad. Relationship Building: Develop and maintain strong relationships with clients, understanding their needs, and providing suitable solutions based on our language course offerings. Consultative Selling: Utilize your sales expertise to engage with prospective clients, offering personalized advice and recommendations to match their language learning goals and objectives. Product Knowledge: Acquire in-depth knowledge of our language courses, destinations, and associated services, staying up-to-date with industry trends and competitors. Customer Service: Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and providing support as required. Goal Achievement: Meet or exceed sales targets and key performance indicators, consistently striving for success in a fast-paced environment. Requirements:
Bachelor´s degree in International Relations, Administration, Tourism and related fields. Sales Experience: Prior experience in a sales role, preferably in a fast-paced environment, is desirable. Experience in the education/travel industry or selling intangible products/services will be an advantage. Sales Drive and Ambition: Possess a strong motivation to achieve sales targets and exceed customer expectations. Communication Skills: Excellent verbal and written communication skills in Portuguese and English (additional language proficiency is a plus). Ability to articulate product benefits and tailor sales pitches to different customer segments. International Experience: Having lived, worked, or studied abroad is preferred to relate to the experiences and needs of potential customers interested in language courses abroad. Customer-Oriented: A passion for delivering outstanding customer service and building long-term relationships with clients. Adaptability, Resilience and Flexibility: Thrive in a dynamic and fast-paced environment, demonstrating the ability to work under pressure and overcome challenges. Weekend work-shifts occasionally. Flexibility with our potential customers is key to perform at a good level. Team Player: Collaborate effectively with colleagues from diverse backgrounds, demonstrating cultural sensitivity and openness to different perspectives. Tech-Savvy: Proficient in using sales and CRM tools to manage leads, track progress, and be aware of your KPI´s and results. Success in this role is defined by reaching each weekly and monthly sales targets and other predefined KPIs related to calls, visits of potential customers to our offices, effective online meetings and more. We want to welcome new talents to our team and encourage them to have FUN while helping others in planning the best time of their lives studying languages with EF abroad!
